Terms & Conditions


If you order the goods you have chosen, the following may occur:

1) Product is in stock in our store
2) Goods will be removed from storage from a central warehouse.
3) Goods will be ordered from the manufacturer.
4) We reserve the right to a situation where the goods are not in stock and no longer be manufactured.

A situation that will in each case once, the order will be communicated to the customer.

The price of goods is determined by the base price including VAT, which is deducted from the discount and plus postage. Shipping charge.

Methods of payment:
a) Cash on delivery-only goods in 4000, CZK
b) Bank transfer to the account number 107-5384780247 / 0100 (Commercial Bank)
c) slip to the account number 107-5384780247 / 0100 (Commercial Bank)

Usually we send goods by PPL-delivered directly to your home.
In case 1) a) send the goods after the order within 24 hours on working days at the customer's address.

In case 2) a) send the goods after the order within 7 working days at the customer's address
In cases 3) a), b) or c) send the goods by prior arrangement with the customer (via e-mail or telephone).
In cases 1) b) or c) send the goods after payment issued within 24 hours on working days.
In case 2), b) or c) send the goods after payment issued within 7 working days.

TRANSPORT MODES your chosen items to you deliver service of Czech Post. Delivery time in this case within 24 hours of export goods from our central warehouse.
If the buyer does not take the subject matter of the reasons on his part (eg. Despite not present an agreed term buyer or a designated person is unable to pay the purchase price), the buyer bears the costs associated with repeated delivery in full.

ORDER CANCELLATION Cancellation of orders by the buyer - in accordance with the law N.367 / 2000 of 14 September 2000, the customer has the right to withdraw from the contract within 14 days of receipt of goods. If you decide to withdraw at this time, please respect the conditions listed below. When you meet them you will be refunded the purchase price: send a letter (preferably by email) with the text:
"I want to unilaterally withdraw from the contract of DD.MM.YYYY no. (Order number) and demand a refund of the amount paid for the goods to the address (if you require a refund to the account, please provide the account number)."
Date and signature

Deliver goods to:

Jewelry Valentina
Prešovská 6, 301 00 Plzeň
Tel: 377227797
E-mail: goldjewels@seznam.cz
Goods to be sent under this warranty back to our address must be in the original undamaged packaging may be used, must be undamaged, complete (including accessories, warranty card, manual, etc..) With original proof of purchase. Do not send cash on delivery, we recommend that you insure the goods. when all of the above conditions for return you money for shipping goods will be sent by postal order or bank transfer to your account within 30 working days from receipt of goods.
In the event that any of the above conditions unfortunately we can not accept withdrawal from the contract and consumer goods will be returned at the expense of sending back.

Delivery of goods to the customer includes:
1) container supplied by the manufacturer (unless the manufacturer supplies, assign to another).
2) warranty (in some cases international).
3) for jewelry with diamonds send a certificate of authenticity and quality.
4) the receipt.
5) Operating instruction (if it is a product with more features).
6) gift (in case if the customer asks for this service).
7) additional elements (eg. Present from free).
8) if the goods listed price is zero, then the goods are unavailable and can not be obrdžet.

Complaints department is at:

Jewelry Valentina

Valentina Mihaylova Skotszilasova
Prešovská 6, 301 00 Plzeň
Tel: 377227797
E-mail: goldjewels@seznam.cz
Seller warrants for the quality and completeness of delivery according to the valid legislation from the moment the buyer. Online store fills prior to shipment warranty card, if provided by the manufacturer of the product. Seller warrants to the purchaser for any lack of conformity which exists at the time of delivery.
The buyer is entitled to claim obvious quality defects within 14 days of receipt of goods and quality defects hidden over the useful life of the goods. In case of conformity of the goods the buyer is entitled to either free the goods brought into conformity by repair or replacement goods or the appropriate reduction of the price or to withdraw from the contract. A complaint must be made in writing to the vendor:

Jewelry Valentina

Lillian Vassago
Prešovská 6, 301 00 Plzeň
Tel: 377227797 or email - info@lillianvassago.sro, without undue delay after their findings no later than the deadlines mentioned above.
The complaint should include: order number, the date of completion of the order (in the form DD.MM.YYYY), date of receipt of the goods, the specification of the claimed defects and a proposal to settle the claim. Seller shall promptly notify you of the next steps. The cost of processing legitimate claims borne by the seller.
Under § 598 of the Civil Code, the consumer is entitled to reimbursement of necessary expenses incurred in connection with the exercise of the complaint. The consumer will be within 30 days by phone or email notified of the complaint.
The warranty does not cover wear and tear caused by normal use. For items sold at a lower price, the warranty does not cover defects, for which the lower price agreed.

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